Shipping policy
At zzebap-xs.myshopify.com, we take great care in packaging every notebook, pen, and storage container to ensure they arrive undamaged.
Order Processing Time
-
All orders are processed within 1 to 2 business days (excluding weekends and official public holidays).
-
Orders placed after 2:00 PM local time on Friday will begin processing on the following Monday.
-
Once dispatched, you will receive an email containing tracking details to follow your package's delivery status.
Shipping Rates & Delivery Tiers
To keep pricing simple and accessible, we offer a straightforward tiered shipping structure:
|
Order Total Value |
Shipping Fee |
Estimated Transit Time |
|---|---|---|
|
$10.00 USD and Above |
FREE Shipping ($0.00) |
5 – 9 Business Days |
|
Under $10.00 USD |
$5.99 USD (Standard Fee) |
5 – 9 Business Days |
Customs, Duties, and Taxes
For international shipments, WESFARMERS FERTILIZERS PTY LTD is not responsible for external customs tariffs, import taxes, or local clearance charges levied by your destination country. Any such additional fees are the sole responsibility of the customer.
Damaged or Lost Packages
If your package arrives damaged or fails to arrive within the expected timeframe, please notify Shannon Akkermans at [email protected] immediately. Please retain all outer packaging materials and damaged items so that we can process a carrier claim and dispatch a replacement promptly.