Refund policy

At zzebap-xs.myshopify.com, operated by WESFARMERS FERTILIZERS PTY LTD, we believe that the right tools transform simple note-taking into an inspiring routine. Whether you purchase our ergonomic daily writing pens, premium notebooks, or practical desktop file storage boxes, we want you to feel complete confidence in every piece that arrives at your desk.

If a product does not meet your expectations or arrives damaged, our straightforward return process ensures a quick and seamless resolution.

Return Eligibility Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your physical package to request a return or replacement.

Return Conditions

To qualify for a valid return:

  • Writing Pens & Refills: Must be unused, in their original packaging, with protective seals or nib covers intact.

  • Notebooks & Journals: Pages must be free of writing, drawing, or folds, and original binding or cellophane wrap must remain undisturbed.

  • File Storage Boxes & Desk Organizers: Must be completely un-assembled (if flat-packed), scratch-free, and contained within original packaging along with all accessory components.

  • You must present a valid proof of purchase (such as your order confirmation email, receipt, or packing list).

How to Initiate a Return

  1. Contact our customer care desk at [email protected] with your order number, photo attachments of the item, and a brief description of the reason for your return.

  2. Our support representative, Shannon Akkermans, will review your request within 24–48 hours and issue a Return Merchandise Authorization (RMA) along with detailed packing instructions.

  3. Securely package the item to prevent transit damage and ship it directly to our authorized processing hub:

    Return Hub Address:

    Attn: Shannon Akkermans / Returns Department

    WESFARMERS FERTILIZERS PTY LTD

    O'sullivan Beach Road, Christie Downs SA 5164, Australia

Note: Returns sent back without prior email authorization will not be processed.

Return Shipping Fees

  • Standard Returns (Buyer's Remorse / Mind Changed): Customers are responsible for covering return postage costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked packages.

  • Defective, Damaged, or Incorrect Items: If your order arrives broken, leaking ink, bent, or containing incorrect items, notify us immediately. We will issue a prepaid return shipping label and provide a free replacement or full refund.

Inspection & Refund Process

Once your return arrives at our South Australia facility, our quality control team will inspect the items.

  • Upon verification, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed back to your original payment method within 5 to 10 business days. Please remember that processing times may vary depending on your card issuer or banking institution.